Delivery and Shipping

Q: How much is postage?
A: Delivery costs are calculated based on the weight of the order and the destination. Shipping is calculated upon checkout, but you can also get a preview by entering your postcode in the shipping calculator on the product page.

Q: How long will my order take?

A: We try to dispatch all orders immediately but delays are sometimes inevitable. Usually you can expect your goods within 3-5 business days.

Q: What happens if the item I am ordering is not available?

A: If there is no stock available then we will place the item on backorder and notify you of the delay. 

Q: My order is taking a long time. What are you doing about it?

A: Sometimes certain items are unavailable and have long wait times attached. This could be due to a number of reasons and is often beyond our control. We attempt to source your items as soon as possible but delays are sometimes inevitable.

   We will always notify you of the delay to shipping as soon as we can. We keep all order in the system and will always get them to you as soon as we can.

Q: Can I purchase or pickup my goods in your store?

A: Yes, you can elect to pickup your goods at our store, located at 8A Stanley St, Peakhurst 2210. You can also purchase goods over the counter here.

Q: Do you ship internationally?

A: Unfortunately, we can generally only ship goods to Australian Domestic locations. In some circumstances we could organise international shipment for non-hazardous goods on special request.

Q: Can I opt for express shipping?

A: In some cases, yes, express shipping is available for small cost. However, given the nature of some products this cannot necessarily be offered for all products and sometimes may still require 2-3 days to reach you.

Q: Can I track my order?

A: Yes, click the ‘Track my Order’ link on our main page and enter your order number to receive up to date tracking information if valid for your order. You can also tack the order through the couriers online tracking tools using their information and consignment number that we will send to you upon dispatch of the order.

   Some goods are classified as Hazardous under Australian Law and are subject to shipping restrictions. Please contact us to get more information on any product.

A: Please give us a call on 02 9534 5122 or email us at [email protected] and we will attempt to find what your are after. We may need certain information such as size, part numbers, specifications or require a visual inspection to help you.