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Batteries Direct

User Agreement and Disclaimer

Access to and use of this site are subject to the following terms and conditions and all applicable laws.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.

Access to and use of this site are subject to the following terms and conditions and all applicable laws. Please review these terms and conditions on a periodic basis, as they are subject to modification, alteration, or update at any time and at the sole discretion of BATTERIES DIRECT. If you do not agree to any term or condition, you should not use this site.

1. COPYRIGHT NOTICE.

This World Wide Web site and all of its content, including but not limited to the text and images used herein and their arrangement, is copyright 1997 - 2014 BATTERIES DIRECT .

2. TRADEMARKS NOTICE.

BATTERIES DIRECT, and all other names, businesses, and products referenced herein are trademarks or registered trademarks. All other products and company names referenced herein, if any, may be the trademarks of their respective owners. BATTERIES DIRECT does not authorize the use of any trade name, trademark, registered trademark, logo, or any copyrighted material referenced herein for any purpose whatsoever, including non-commercial applications.

3. RESTRICTIONS ON USE.

No permission is granted for use the materials, information, text or graphics, and/or to hyperlink other Web Sites with this Web Site, or to use the materials on your Web Site in any way or for any reason without prior specific authorization from BATTERIES DIRECT.

BATTERIES DIRECT reserves all rights not expressly granted herein.

4. THIRD PARTY SITES.

BATTERIES DIRECT may from time to time provide links and pointers to Internet sites maintained by third parties ("third party sites") and it may from time to time provide materials from third parties on this Web Site. These third party sites and any third party materials are provided for your convenience only. BATTERIES DIRECT does not operate or control in any respect any information, products or services available on these third party sites and BATTERIES DIRECT is not responsible for their content. BATTERIES DIRECT makes no representations whatsoever concerning the content of these sites and the fact that BATTERIES DIRECT has provided a link to such sites is NOT an endorsement, authorization, sponsorship, or affiliation by BATTERIES DIRECT with respect to such sites, its services, the products displayed, its owners, or its providers. You access these sites at your own risk.

5. DISCLAIMER.

There are certain risks in using any information, software, or products found on the Internet; and BATTERIES DIRECT cautions you to make certain that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.

Visitors to this Web Site assume all responsibility and risk for the use of this Web Site. Information published on this Web Site is provided without charge as a convenience to visitors, to be used for informational purposes only. NOTHING IN THIS WEB SITE CONSTITUTES A RECOMMENDATION OR ENDORSEMENT OF ANY ITEM, PRODUCT OR BRAND.

ALTHOUGH REASONABLE CARE HAS BEEN TAKEN WITH REGARD TO THIS SITE'S CONTENT, BATTERIES DIRECT DOES NOT WARRANT OR REPRESENT THAT THIS SITE'S CONTENT IS ACCURATE, COMPLETE, OR UP-TO-DATE, NOR DOES IT WARRANT OR REPRESENT THAT ACCESS TO AND USE OF THIS SITE OR THE SERVER WHICH MAKES IT AVAILABLE WILL BE UNINTERRUPTED, ERROR-FREE, AND FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. THE CONTENT OF THIS SITE MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS FOR WHICH BATTERIES DIRECT ASSUMES NO RESPONSIBILITY.

ALL OF THE MATERIALS PROVIDED HEREIN, INCLUDING ALL OF THE MATERIALS AVAILABLE ON THIRD PARTY SITES, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, BATTERIES DIRECT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

6. LIMITATION OF LIABILITY.

BATTERIES DIRECT is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this site.

In no event shall BATTERIES DIRECT be liable for any special, direct, indirect, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through, the BATTERIES DIRECT Web Site.

Notwithstanding the above, in no event shall BATTERIES DIRECT's total liability to you for any and all claims, damages, losses, and causes of action exceed the amounts paid to BATTERIES DIRECT by you in connection with the transaction claimed by you to give rise to your claim.

7. COMMUNICATIONS AND SUBMISSIONS.

All personal data transmitted to BATTERIES DIRECT over the internet pursuant to placing an order, logging in or registering an account, such as name, e-mail address, physical address, telephone number and payment information, shall be treated as confidential information. Any communication or other materials which you submit to BATTERIES DIRECT or this Web site (including, but not limited to, e-mail, product reviews or other postings) relating to products, experiences, suggestions or other subject matter will be treated as non-confidential and non-proprietary Submissions. All Submissions made to public areas, such as product reviews, are not subject to our Privacy Policy.

In order to serve our customers better, all new customers are available to be contacted in regards to special and other exiting industry & company related news. If customers do not wish this to occur, it is your responsibility to advise us of your wishes.

You may post reviews, comments, and other content, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of  Spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. BATTERIES DIRECT hereby reserves the right (but not the obligation) to remove or edit content for any reason at its sole discretion.

By transmitting or posting any Submissions to BATTERIES DIRECT or to this Web site you grant BATTERIES DIRECT and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use the content of such Submissions for any purpose, including, but not limited to, the rights to reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You also grant BATTERIES DIRECT and its affiliates and sublicense the right, at their sole discretion without obligation to do so, to use the name that you submit in connection with such content. You further agree that the license granted herein includes all of the rights to use or authorize the use of any ideas, concepts, know-how or techniques contained in such Submissions for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products or services incorporating such information.

You represent and warrant that you own or otherwise control all of the rights to the content of your Submissions; that the content is accurate; that use of the content you supply does not violate any terms of this User Agreement and will not cause injury to any person or entity; and that you will indemnify BATTERIES DIRECT or its affiliates for all claims resulting from content you supply. You agree that neither BATTERIES DIRECT nor its licensees will be liable to you for any use of any Submission. BATTERIES DIRECT has the right but not the obligation to monitor and edit or remove any activity or content.

You acknowledge and agree that you are solely responsible for any Submissions you submit to BATTERIES DIRECT or this Web site and further agree that you, not BATTERIES DIRECT, have full responsibility for the content of any such Submissions, including their legality, reliability and appropriateness.

8. JURISDICTION AND CHOICE-OF-LAW.

BATTERIES DIRECT operates this Web Site from its offices located in Peakhurst, New South Wales, Australia. BATTERIES DIRECT makes no representations that the materials in this site are appropriate or available for use in other locations. Those who choose to access this Web Site from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable.

This agreement, and any dispute, which arises from and out of this Web Site, shall be construed with the laws of the state of New South Wales. Any legal action regarding this agreement or this Web Site shall be brought only in either the State or Federal Courts and by using this site you consent to personal jurisdiction within these courts.

9. INQUIRIES.

If you have any questions regarding any portion of this Agreement, or if you wish to inquire, regarding rights of use not explicitly granted herein, please direct questions via email to [email protected]This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

10. TERMINATION.

BATTERIES DIRECT or you may terminate this Agreement at any time. You may terminate this Agreement by destroying all materials obtained from this Web Site. BATTERIES DIRECT may terminate this Agreement immediately without notice if, in its sole judgment, you breach any term or condition of this Agreement. Upon termination, you must destroy all materials obtained from this Web Site.

11. INTEGRATION.

This agreement constitutes the entire Agreement between you and BATTERIES DIRECT and supersedes any prior oral or written arguments, understandings, or other communications between parties. This Agreement may not be modified except in writing signed by both you and an authorized signatory of BATTERIES DIRECT.

12. ORDER CANCELLATION.

BATTERIES DIRECT reserves the right to cancel any order at any time for any reason. In the case of cancelling an order that has been fully paid, BATTERIES DIRECT will refund the purchase amount in full.

 

13. FREIGHT INSURANCE.

As part of our freight service Batteries Direct offers freight insurance to ensure that the customer is protected if their goods get lost or damaged in transit. Freight insurance is optional so customers will need to select this option during the shopping cart process if they require it. We will ship your goods to you under one of the following terms depending upon which insurance option you select.

Insured Freight:
If you select the Freight Insurance option your goods will be freighted to you "Insured" which means we will assume all responsibility for delivering the goods to you. Any damage or loss of goods will be covered by Batteries Direct at no risk to you. Once you have signed the "Proof of Delivery" when the goods are delivered to you, any damage to the product then becomes your responsibility. Please ensure your goods are fully delivered in good condition before you sign the "Proof of Delivery." DO NOT ACCEPT ANY DELIVERY WHERE THERE IS DAMAGE TO THE PACKAGING

Uninsured:
If you do not select the Freight Insurance option your goods will be freighted to you "Uninsured" which means you assume all responsibly for loss or damage of the goods from us to you. No liability will be accepted by Batteries Direct under any circumstances if you do not select the Freight Insurance option.

14. Delivery of Goods

Batteries Direct delivers Australia Wide using Star Track Express, Couriers Please, Toll Ipec, Go Logistics and Australia Post.

Shipping Options

Freight charges depend on the delivery location and the goods to be shipped, you can find the cost on the product page of each item or a combined shipping charge will be given during the shopping cart check out process. Shipping cost on the website is for Australia wide only.

As part of our freight service Batteries Direct offers freight insurance to ensure that the customer is protected if their goods get lost or damaged in transit. Freight insurance is optional so customers will need to select this option during the shopping cart process if they require it.

Delivery times may vary depending on your location, and whether the item/s ordered are in stock.


Back Orders
If your order is unable to be shipped within 48 hours due to an item not being in stock, you will receive an email notification indicating that the product is now on back order and an ETA advised.  If at any time you want to cancel an order which is on back order, please contact customer service on (02) 9534 5122 or email us at [email protected] We will ship all in-stock items within one business day..
 

Delivery Options
Express Delivery: (Available for orders up to 5kg total weight only, Orders over 5kg by individual arrangement)
Your order will be dispatched by fastest method available, normally within 24 hours of order placement on stock items. Depending on item and delivery address we will send the order using Star Track Express Priority Service, Toll Ipec Express, Couriers Please Sydney Metro service or Australia Post Express Post Service.
Express Delivery is not available for Dangerous / Hazardous Class 8 Items

   
Address within metropolitan areas of capital cities or within the Sydney metro area             1-3 business days
Address within most country townships                2-4 business days
Address in remote country locations                    4-6 business days
*Delivery times are estimates only.    

Standard Delivery: (available for all orders any weight)
Your order will be dispatched by standard shipping method, normally within 24 hours of order placement.
Depending on item and delivery address we will send the order using Star Track Express , Couriers Please  ,Toll Ipec , Go Logistics or  Australia Post .

All items listed as Class 8 can only be sent Toll Ipec

Address within metropolitan areas of capital cities or within the Sydney metro area             2-3 business days
Address within most country townships                3-5 business days
Address in remote country locations                    7-10 business days
*Delivery times are estimates only.

Do Not Leave
If you have selected "Do Not Leave"

All deliveries are made during normal business hours.

If there is no one available to sign for the delivery the delivery will be returned to the nearest appropriate depot and it is then the receivers responsibility to pick up from that depot. No redeliveries will be made unless authorised and paid for by the customer. If the ordered item is not picked up within 5 days the item will be returned to Batteries Direct and a redelivery charge will apply

(Excludes small items that fit in a standard letter box)

If you have any queries regards shipment of an order please call customer service on (02) 9534 5122.
 
NOTE: Lithium batteries are often in devices like watches, clocks, mobile phones and MP3 players. All lithium batteries are now classified as dangerous goods. They can't be carried by air.

Australia Post can't accept lithium batteries or devices containing them for mailing overseas or for domestic air carriage. These can only be transported within Australia by road transport.

Non Receipt
Failure to report an undelivered order within 21 days from date of notification of dispatch will deem the order complete in full.

15. Warranty & Returns for credit

DOWNLOAD RETURNS FORM HERE

General Advice Warning
Any advice provided verbally or written by Batteries Direct is based on information provided  by you the customer at the time of purchase, and is of a general nature. It should not take the place of professional advice from an accredited person authorize to offer said advice.

You the customer, must decide if the product &/or information is suitable to your application &/or personal situation. Prior to purchasing any particular product, you should investigate the products suitability. Once purchased, you agree the item  is suitable and correct for your application based on your own due diligence.

Returns for credit policy
We carefully inspect all items for visible defects prior to shipping.  We strongly suggest you personally inspect the items upon receipt of your order for any damage or visible defects, and notify us without delay. Products to be returned for credit must be returned in as new condition with all packaging and re-saleable as new.

No refunds will be processed under $10.00 amount.

If within 14 days you are dissatisfied for any reason with your products, you may return your purchase for a refund of the merchandise value.  Refunds on shipping and handling are credited only if the wrong product was shipped, the product was damaged, or shipped incorrectly and the error was ours.  

Otherwise, shipping charges are non-refundable.  We cannot be held liable for any items lost in the mail.
Please use a secure and insured delivery service when returning an order.  Batteries Direct cannot accept responsibility for items not received.
Please return your order, along a completed “Returned Goods Form” with a copy of your Invoice.
You are responsible for the cost of shipping the product back to us, to the following address:

BATTERIES DIRECT
Returned Goods Department
8a Stanley Street
Peakhurst
NSW 2210

If approved,  BATTERIES DIRECT will choose to  issue your refund by Cheque, Paypal refund or Direct Deposit.
If you have any queries regarding an item return for credit please call customer service on (02) 9534 5122

Warranty Against Defects
Batteries Direct sells a wide variety of products, many of which come with a warranty against defects provided by the manufacturer of the product. The product purchased by you is warranted against defects under the terms of the manufacturer’s warranty, if any, displayed on or provided with the product.

However, if there is no manufacturer’s warranty or if that warranty does not comply with Australian law, Batteries Direct provides a warranty against defects for 12 months from date of purchase on the following terms.

To make a claim, return the product, a completed "Returned Goods Form" and copy of your invoice.
Please use a secure and insured delivery service when returning an order. 

Batteries Direct cannot accept responsibility for items not received or damaged in return transit.

You are responsible for the cost of shipping the product back to us, to the following address:


BATTERIES DIRECT
Returned Goods Department
8a Stanley Street
Peakhurst
NSW 2210

For valid claims, Batteries Direct will replace the product free of charge. The warranty excludes defects from after sale damage, neglect, abuse or incorrect installation. You bear the transportation costs to the Batteries Direct store location.

The benefits of this warranty are in addition to any other rights and remedies available at law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss of damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A refund will only be considered where Batteries Direct cannot supply a replacement unit.

DOWNLOAD RETURNS FORM HERE 

16. Restocking Fee

If you wish to cancel an order or return an item to Batteries Direct,

Please be aware that a cancellation & / or restocking fee may apply after 45 days of date of purchase. It would apply when a product is not normally a stocked item.

In most instances, the restocking fee is 20% of the item price.

For further information about Restocking Fees please call customer service on (02) 9534 5122

17. Special Order Items

When your order an item from Batteries Direct that is a Special Order Item, Batteries Direct is unable to offer a refund,

So please research and take your time when making your choice to avoid any inconvenience at a later date.

For further information about Special Order Items please call customer service on (02) 9534 5122

18. Pricing

Website pricing is subject to change without notice.

Any Quotation provided by email will be firm for 30 days from date of Quotation unless stated otherwise on the email

All pricing includes GST unless otherwise stated

19. Batteries Direct Best Price Guarantee

You can shop with confidence at Batteries Direct. We will offer competitive prices and match those of Australian retail stores and their online sites. We set our prices against our competitors and keep regular checks on what is happening in the marketplace. We appreciate you want to shop around and look for the best possible price. That’s why we offer you our Best Price Guarantee. If by chance you find a cheaper price at an Australian retail store or its website, we will match it provided that the following conditions are met:

Note - Batteries Direct must be able to confirm the competitor’s price:
• the product must be identical in brand, model, colour and description where applicable;
• the product is currently stocked at Batteries Direct;
• the product is subject to an identical offer, and any offer made by Batteries Direct is also available from the competitor at the competitor’s price;
• the product has the same warranty terms and conditions;
• the product has the same credit terms; and
• the product has the same payment terms.

The Batteries Direct Best Price Guarantee does not extend to any product which:
• is from a stand-alone online retailer (or pure play website);
• is part of a liquidation or end of range sale;
• is from a warehouse or clearance outlet/center;
• is from an “EBay” seller or from any other auction site;
• is a ‘second hand’ or ‘imperfect’ item; or old stock (i.e.: Not current stock);
• has to be ordered on a customer special order where the item is not part of the current range at Batteries Direct.


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